Refund policy

Griffer Return & Refund Policy

We want you to love what you wear.

Every Griffer product is made to order specifically for you. Because our products are produced after an order is placed, we are unable to accept general returns or exchanges for buyer's remorse, changes of mind, or incorrect size selections.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us at support@shopgriffer.com within 30 days of delivery.

Once the issue is verified, we will work with you to provide an appropriate replacement or refund at no additional cost.

Sizing & Fit

Please review the size chart provided on the product page before placing your order. Because each item is made to order, we cannot offer returns or exchanges when the wrong size was selected or when an item does not fit as expected.

If you experience a sizing issue, please contact us. While we cannot guarantee a replacement or exchange, we are happy to review individual situations and will always do our best to help.

Order Changes & Cancellations

Orders are submitted for production shortly after they are placed. If you need to change or cancel an order, please contact us as soon as possible.

We will make every effort to accommodate your request, but once an order has entered production, it may no longer be possible to change or cancel it.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or credit card company additional time to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, or incorrect item.

Questions or Problems With Your Order

If something isn't right with your order, please contact Griffer at support@shopgriffer.com. Please include your order number and, when applicable, clear photos of the item and the issue.

We want every customer to have a positive experience and will work with you to resolve legitimate order issues.